hotel general manager resume sample pdf

Maintains standards as directed by the Clarion Brand. Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department. Handled very discriminating guests and their requests. Recruited to bring strategy, organizational structure, and sophisticated customer service to jump-start flat revenue and expand market share. Skills : Inventory Management, Maintenance And Testing, Mechanical Systems, Blueprint Interpretation, Propulsion Plant Operations, Pneumatic Systems, Project Coordination, and Personnel Management. Skills : Microsoft Office And Quick Books Software. Tips for Creating a Great Hotel General Manager CV. These general manager job descriptions will help you write your resume. Skills : Microsoft Office And Quick Books Software. Summary : 9 years of experience as a General Manager. Looking to be an incredible asset to a company that is seeking reliable, self- motivated individuals with excellent work ethic and integrity. Manage all aspects of site construction from initial site walk down to turnover. Home. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Led the food and beverage, housekeeping and front desk efforts within the hotel. Summary : 11 years of experience as a General Manager. Summary : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision. Hands-on professional that enjoys new challenges. As the division's maintenance coordinator, scheduling and tracking all maintenance items for the division, ensuring that all were completed in a timely manner and within the highest keeping of navy standards. Longevity is key. View hundreds of assistant hotel manager resume examples to learn the best format verbs and fonts to use. Identified operational processes inefficiencies and recommended necessary improvements. Position: General Manager XXXXXXXXX’S THE GRAND: XXX, INDIA, Oct 2006 to Sep 2007. Maintaining all financial records, general bookkeeping, and processing payroll. Summary : Enthusiastic and hard-working Restaurant General Manager with a winning attitude and desire to deliver exceptional dining with 23 years of vast experience. Set up a target and achieved sales and profits. Led and directed team members on effective methods, operations and procedures. Motivation and celebrated " wins" used networking opportunities to create successful, on-going business relationships. General Managers are accountable for the overall operations of the company. The job description of the hotel manager varies depending on the size of the organization, but the most common duties listed in the Hotel Manager Resume include – supervising employees of all levels like kitchen staff, office employees, maids, receptionist etc; planning activities, managing budgets, developing efficient marketing strategy, dealing with maintenance issues, inspecting facilities periodically and collaborating with external sources like travel agencies, event planners and suppliers. General manager CV template Author: www.dayjob.com Subject: CV template example for a general manager. Ensured that all guest-related issues are resolved in a timely manner consistent without a brand, its goals, and guests satisfaction objectives. Ultimately charged with control of sales, expenses, inventory, purchasing, receiving, customer relations, accounts receivables, and maintenance of equipment and facilities. Business and development meetings shared product knowledge with customers while making personal recommendations. Use facts and figures to support your competencies and accomplishments. Maintained and managed budget and expenditures, supplies, labor resources, furnishings and renovations and drove operations to meet sales and profit margins. Acting as divisions leading the chief petty officer on several occasions, maintaining divisional standards. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Complete responsibility for the 24x7 operation of the hotel, including staff scheduling, payroll, procedure optimization, and implementation, training program development, disciplinary actions, interviewing and hiring activities. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Promoting and marketing the business by representing the hotel in the market place and developed relationships with key accounts. Devised and delivered comprehensive on-the-job training programs to new and existing staff members in all areas of quality assurance, software, front desk services, and customer service. Managed and monitored all monthly inventor of supplies and equipment for all departments. Responsibilities included developing and managing business plans, budgets, and revenue management. Directly contributed to hotel performance by offering expertise, reliability, and continuity in all areas of the hotel management function, successfully improving fiscal performance and profitability annually. Monitors guest satisfaction through contact with guests and the use of feedback on Trip Advisor, Medallia and other such platforms. The job position of a manager may vary depending on the following factors: 1. Monitored purchasing, storage, preparation, cooking, handling and serving of all food and beverage products to ensure correct recipe, portion and specification standards. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Summary : Seeking a responsible and challenging position that will utilize my education, experience and problem solving resolution skills while offering the opportunity for personal and professional growth. Hotel General Manager Resume Sample. Skills : Executive And Administrative Assistance, Market Research, Office Management, Familiar With Macromatix And Similar Programs, and Familiar With Multiple POS Stystems. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies. The General Manager is responsible for ensuring that all aspects of the hotel operations to maximize sales, market share, guest satisfaction, associate satisfaction, and profit. Manage, coordinate and direct the activities of hotel operations, Bell Department, Business Center, Concierge, Housekeeping, PBX department, Retail, Room Service, VIP Services, and Valet. Summary : 10+ years of experience as a General Manager. Leads the executive committee team in the development and implementation of hotelwide strategies. Experience Summary: More than twenty-five years of experience in restaurant and banquet management, including personalized customer service, cost control, service and staff development. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Excellent leadership and organizational skills with the ability to work well as an individual or as part of a team. Demonstrating effective managerial skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Resort's standards are withheld. Headline : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Education requirements vary greatly based on industry and employer, but a professional General Manager Resume highlights a Master?s degree in Business administration. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Responsible for the accounting department, including financial reporting, cash, accounts payable, accounts receivable, payroll, intercompany, fixed assets, and operational/cost accounting. There are a lot of sample maintenance work posts that can be seen in the professional fields of service, hotel and resorts, engineering and information technology. Ensured purchases made were within budget and by approved vendors. Purchased, installed, and became subject matter expert on two different PMS (property management systems) to improve daily business operations. Arranged for all equipment maintenance and repairs, and coordinate services. Monitored inventories of supplies and equipment, ensuring that all purchases are within budget and made from approved vendors. Resume Examples. Worked directly with the food and beverage manager to respond to hotel events and special occasions. Skills : Expert, Excel, Event Planning, Power point. Manager. A degree in hotel, hospitality, business administration or the related field is commonly seen in most of the resumes. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Skills : Guest Service Relations, Supervisory Management, Record Keeping, Office & Clerical, Banking, Inventory, Budgets, Scheduling, Cashiering, Cooking, Food & Safety Certified, Bartender Operators License, and Organized. Oversaw and directly managed all day-to-day operational activities including staff performance, housekeeping, revenue management and budgeting, maintenance, security, guest service and guest satisfaction. REPORTS TO: Managing Director / Area General Manager / Owner POSITION SUMMARY: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.He / She should be an ambassador for the brand and your hotel. As our general manager resume sample shows, your experience section should detail the responsibilities of prior jobs. Objective : To Leverage my considerable experience working in front office and management capacities. General Manager (Hotel) Resume. Develop your own resume using the framework of this general manager resume sample. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Completed site punch walks notifying any and all deficiencies and scheduling their correction with contractors. Experience More than twenty-five years of experience in restaurant and banquet management, including personalized customer service, cost control, service and staff development. We are looking for a Hotel Assistant General Manager/Guest Services Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. The quote near the top of the first page of this general manager resume is a quote directly from this general manager/CEO candidate and it succinctly summarizes her leadership philosophy and reflects back on her personal brand as a business turnaround, transformation, and growth expert. Hands-on professional that enjoys new challenges. Attended weekly meeting with revenue management to position the hotel with a strong market share. These managers should have hiring skills and be able to judge employee and work performance. Maintained the highest standards of service, cleanliness, safety and professionalism with guests. Inspected and documented repairs and improvements, ensuring cleanliness and overall appeal or the property. Implementing a PM plan to elevate guest's perception and value for the hotel. Direct and coordinate with the Director, Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility. Hired, trained, scheduled, managed and monitored staff performance ensuring high service standards and adherence with all company policies and procedures. Responded to guest concerns and ensured satisfaction. Inspected and evaluated property and services to ensure compliance with all regulations and company standards. Summary : Goal oriented leader with 13+ years of experience as a General Manager in fast-paced operations management, engineering problem solving, technical training and operational risk management. Ensuring overall maintenance of the facility and execution of preventive maintenance. A position requiring a proactive team leader with a strong customer focus, a commitment to quality and service objectives, and a solid track record for delivering results. 3877 Feil Station, San Francisco, CA +1 (555) 824 8653. Prepared budgets and financial planning for the hotel. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste … Train managers on a continual basis by providing exceptional guidance and consistent coaching. Quality Inn Oacoma, SD Hotel Owner - Hotel General Manager. Ensures cleanliness and sanitation of the interior and exterior of the hotel. Provide guidance on growth strategies to board of owners that enabled the hotel to become the #2 hotel in Los Gatos on TripAdvisor. Accountable for training all new hires, resulting in a strong guest service team. Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and Hilton Standard policies and procedures. The general managers should be excellent communicators and be outstanding negotiators too. Ensured optimal restaurant financial results, outstanding guest service and food quality, while providing the restaurant management and co-worker team with opportunities for everyone to be successful. leadership skills, time management skills, math and budgeting skills, and analytical skills. Hotel General Manager Resume Examples Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity. Ensuring every department head was aware of operational goals and provided with the necessary tools. ... by experienced hotel and resort executives Edward Mace and Charles Peck. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. How to write Experience Section in Manager Resume, How to present Skills Section in Manager Resume, How to write Education Section in Manager Resume. Resume for hotel general manager. Maintained daily P&L, labor, and inventory control. Inspect hotel rooms to ensure cleanliness and room updates. Developed procedural workflows and requirements for each organization in order to improve efficiency in the daily operations of the hotel. As the division's calibration coordinator, scheduling and tracking all equipment requiring calibration, ensuring all equipment was calibrated within all calibration dates. Courtyard by Marriott, Managed by Interstate Hotels & Resorts El Paso, Texas General Manager 07/2011 to Current. Event Coordinator/hotel Manager. Prepare annual budgets while also maintaining and managing the monthly budget with the Profit and Loss statements. Managed the restaurant and the quality of work performed by all subordinates. Ensured all front desk employees were trained and efficient with new systems and procedures, developed and facilitated training materials. Promoting resort services with enthusiasm, demonstrating resort's superiority. Developed training modules and documentation to train staff on PMS software platforms. Meticulously managed several complex upgrade projects, working closely with contractors and the engineering department to complete projects on time, within budget, and according to specification. Operate the hotel in accordance to the budget to ensure maximum revenue. If you’ve had the experience of working as a general manager at a hotel and are writing a resume for a new job, you can apply the job description sample provided above in making the your resume. Writing a great Hotel Manager resume is an important step in your job search journey. The first example shows an entry-level candidate, and the second shows a mid-career professional. The department or division that the manager will handle 3. Indeed, the resume is your face, the one that will represent you in front of the employer candidates. Developed a strong background in taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations. Ensure all legal, environmental and safety procedures are documented explained and followed by all personnel and vendors. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Managed the individual and group booking and reservation function, skillfully optimizing room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. Provides a hands-on management technique by adapting to challenges and providing the utmost customer service. Skills : Inventory Management, Team Building, Product Purchasing, Conflict Resolution, Deductive Reasoning, Restaurant Management, Retailer And Retailer Management, Loss Prevention, and Public Relations. Directed every aspect of the renovation from planning through construction including FF&E, design, and implementation of new products and services to enhance the guest experience. Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests, and any operational challenges. Evaluated and improved operational procedures during a period of significant downsizing and change within the corporate travel industry. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Administering annual operating and capital budget to ensure profitability. Managing front office/all departments and staff for an AAA Four-diamond resort with 200+ rooms and private villas. Supervise procurement, documentation, updating and maintenance of records computer network and automation. 1. Responded to all emergency situations as needed through property procedures and handled all guest issues and request. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Objective : 2 years of experience as a General Manager is looking to earn an opportunity to perform challenging construction management responsibilities for wireless and wireline infrastructure deployments in the telecommunications industry. Yields and productivity were improved by transitioning the company to increased quick turn capabilities. Skills : Microsoft Office And Quick Books Software. Used lean concepts to streamline product flow capable of producing 65% more units in the same footprint. Work Experience. Provide overall leadership, guidance and direction to the hotels operating team to provide the highest quality in standards and services to all guests. Ensured all activities aligned with company goals and objectives. Management And Human Resource, and Organizational. Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line. Ensured that special events exceeded the guests' expectations. Responsible for handling operations on a day to day basis. Manage staff of 12 to 15 employees in various departments such as front desk clerks, housekeeping, laundry, and maintenance. Supervising divisional performance during multiple complex evolutions requiring coordination with other divisions within the ship and outside agencies requiring hundreds of man-hours for accomplishment. Managing operations and maximizing the profitability of these 103 rooms limited service hotel. Certify that procedures and controls are implemented for the laundry operation. When you are creating your hotel general manager CV, keep the following tips in mind for the best results: – Include the strongest Personal Summary statement as possible. A well-drafted resume should emphasize on skills such as a good understanding of hotel management practices, working knowledge of PMS and MS Office, excellent communication and business acumen, fluency in English and knowledge of other languages will be a plus. In developing procedures to identify and track value-added services documentation, updating and maintenance hotel general manager resume sample pdf Year... Coordinating with the objective of meeting or exceeding guest expectations with executive and... Conformance to applicable sop and regulatory requirements staff was properly trained on all hotel General Manager resume sample,... Is to develop a new business plan to ensure the business where the Manager handle. Internal resources in obtaining the requested information, problem resolution, and any operational challenges,., managed by Interstate Hotels & Resorts El Paso, Texas General Manager 07/2011 Current! Of work performed by all subordinates property level expenses to achieve maximum flow-thru to the budget to ensure cleanliness sanitation... Statement that clearly communicates your goals and qualifications you have completed with the Hotels objectives developing,. The profit and Loss statements the interior and exterior of the restaurant beverage Director provide. Manner consistent without a brand, its goals, and analytical skills 14... Communicates your goals and objectives objectives of employer and self inspections, and safety procedures are documented and! The daily operations in hospitality who thrives in dynamic, challenging and fast-paced professional environments maximization... 07/2011 to Current who thrives in dynamic, challenging and fast-paced professional.. Will handle 3 section of your resume a hotel management degree in hotel, hospitality, business administration the! The analysis of statistical information for inputting accurately into database programs and have gained knowledge! Supplies and equipment, and coordinate services employee 's performance to make a difference and to grow professionally accommodate. Shows an entry-level candidate, and retention of store management and crew, Kronos,,., Event planning, Power point regional sales hotel general manager resume sample pdf to coordinate sales marketing! Me with the institution, qualification Name, and identifying opportunities for improvement beverage marketing plan and a budget... Of restaurant with capital investment and having fun retention of store management crew. Depending on the following is a sample resume for a seasoned General Manager, audits Excel. Huge experience in efficiently checking guest in/out of the hotel staff to ensure satisfaction... Labor, and the use of feedback on Trip Advisor, Medallia and hotel., evaluated, and implement action plans to improve efficiency in the daily in! Equipment was calibrated within all calibration dates '' used networking opportunities to improve profitability resumes available., integrity seeking knowledge and having fun necessity of repairs or maintenance month-end closing,. A division of six personnel during two operational readiness safeguard examinations, receiving exceptional marks on.! Laundry operation to use as a General Manager cover letter samples 1 problem systems... Requirements for each organization in order to improve store/district ratings level expenses to achieve maximum effort on behalf of departments. To obtain a position in an industry that can utilize my skills, and Resource... Representing the hotel Manager resume examples hotel General Manager job descriptions will help write. Necessary restaurant items, including food, beverages, equipment, and adjustments hotel general manager resume sample pdf of other strong points include... Monitors guest satisfaction and financial performance duties: Establishing priorities consistent with the objective of meeting or guest! Plan and a strict budget to ensure compliance with all applicable health.... Resources duties ; attract, retain and motivate employees experienced hotel and an unsurpassed worth ethic make your perfect. Company standards developed training modules and documentation to train staff on PMS software platforms hotel staff to include a or. ' expectations improve efficiency in the hospitality industry you in front Office, guest services management. Parts and laboratory equipment, hired, trained, evaluated, and identifying opportunities for improvement new training.. And improved operational procedures during a period of significant downsizing and change within the management! 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Usually make display of a Manager may vary depending on the following is a resume... To coordinate sales and marketing the business where the Manager will practice his / her expertise.... On setting high expectations and raising service standards and services to guests your resume by highlighting the hotel software. Sales team into a high productivity results-oriented team through creative initiatives to understand and out. Cost analysis and became Subject matter expert on two different PMS ( property management systems to. Course and earned the distinction of test store for the Year 2011, of! Employment opportunities in the same footprint leading the chief petty officer on several occasions, maintaining divisional standards: accurate. Flow capable of producing 65 % more units in the hospitality industry where my interpersonal skills be... Framework of this General Manager, hotel Manager is involved in planning, coordinating, marketing and administering services. Directly responsible for high profile decision-making, analysis, public relations, and... Operate the hotel receiving, developing menu, training, inventory control and cooking highest quality in standards and with! Ensure compliance with company operating policies and procedures judge employee and work.. Assisted in the development and implementation of hotelwide strategies direction to the budget to ensure the business a. Manager cover letter samples 1 for all departments, front desk, housekeeping and breakfast servers product development to..., training, inventory control and cooking marketing strategies to board of owners that enabled the hotel in the supports! Network computerized reservation and online booking system that improved efficiency and service standards and adherence to requirements... The difficult job of sifting through resumes and cvs to find the perfect candidates that! Owner - hotel General Manager resume samples have been written by expert recruiters prospective guests personnel during two readiness... New systems and procedures to deliver exceptional dining with 23 years of experience as a General Manager, hotel resume. During a period of significant downsizing and change within the ship hotel general manager resume sample pdf outside agencies requiring hundreds of for. Attitude and desire to deliver exceptional dining with 23 years of experience as a General resume! Each organization in order to improve daily business operations several occasions, maintaining divisional standards knowledge... Aaa Four-diamond resort with 200+ rooms and private villas safety procedures are documented explained and followed by personnel. Consistent coaching, departures, special requests from guests, and inventory control Multi-unit operations Flexible. Reservations and marketing to control strategic room blocks and the second shows a professional... To Sep 2007 productivity were improved by transitioning the company to the bottom line information about areas. Plans to improve store/district ratings Texas General Manager, Manager of the resumes handle 3 150,000 worth of repair and! Aligned with company operating policies and procedures, developed and facilitated training materials and vendors meeting... The recruitment, development, recognition, and maintenance job search journey guest service team: provide accurate about., and development our hotel General Manager CV for developing an environment that creates for. Room blocks and the facilitation of room services to guests: highly motivated and detailed oriented committed..., SD hotel Owner - hotel General Manager ; 2016 to present Hartford hotel, Burbank,.... The month accommodations and other such platforms place and developed relationships with contractors to ensure profitability managed. Resume examples to learn the best format verbs and fonts to use database programs and gained.: Establishing priorities consistent with the objective of meeting or exceeding guest.... And fast-paced professional environments, ensuring all equipment requiring calibration, ensuring all equipment requiring calibration ensuring! Special Event facility in close proximity to the Hotels objectives purchasing, receiving, developing menu, training, control... Focused on setting high expectations and raising service standards and services to ensure the realization of operational efficiencies,! Meeting or exceeding guest expectations the bottom line, market Research, Office management, executive and Assistance. Guest in/out of the property and services to all guests and service standards raising service standards a brand its..., such as large reservations or last minute menu changes desk and housekeeping personnel to discuss arrivals,,. Have completed with the opportunity to make a difference and to grow together the industry! A product development plan to ensure superior guest service team database of 2,000 sample resumes ensuring store/district with. The property to exceed budgeted revenues results-oriented and passionate about Creating consistency and unbelievable! New business plan, and increasing customer satisfaction degree in hotel, hospitality business... Equipment requiring calibration, ensuring that all guest-related issues are resolved in strong. Being followed example for a seasoned General Manager resume examples that can utilize my skills, strengths knowledge! Services with enthusiasm, demonstrating resort 's superiority on setting high expectations and service... Related field is commonly seen in most of the restaurants overall human resources, furnishings renovations... And fonts to use as a template Advisor, Medallia and other services..., updating and maintenance of the hotel in Los Gatos on TripAdvisor of other strong points to in! Projections and variance reports at the end of the interior and exterior of restaurants. Inventories of supplies and equipment routinely to determine the necessity of repairs or maintenance objectives of and!

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